Smoky Mountain Winterfest - Frequently Asked Questions

Q. What is the cost to attend Smoky Mountain Winterfest and what does the price include?

A.  The cost is:
$149.00 per person if there are four or five people sharing a room,
$169.00 per person if there are three people sharing a room,
$199.00 per person if there are two people sharing a room,
$319.00 per person if there is only one person in the room.

The cost includes two nights lodging and Winterfest tickets to all sessions.

Q.  What is the cost for our bus driver?

A.  A room for your bus driver is $218.00 for the two nights of Winterfest.  This rate does not include tickets to any sessions.  Your bus driver will be housed at the same location as your group unless you are specifically notified of other arrangements.

Q.  If my group wishes to arrive on Thursday night will CSA handle the arrangements and what is the cost?

A.  CSA will add a Thursday arrival to your group’s reservation for $109.00 per room.  Your request for a Thursday arrival should be noted on your room list.

Q.  May I purchase tickets to Winterfest and secure my own housing?

A.  Yes. The price for tickets without housing is $119.00 per ticket if purchased by February 20, 2020. After February 20, 2020 the price may change to $129.00 per ticket. A separate registration form is available for ticket purchases.  The price for tickets may increase to $129.00 per ticket after February 20, 2020.  Tickets may be purchased as long as seats are available.

Q.  May I purchase reserved seating for my group?

A. Yes.  A limited number of reserved seats are available at $35.00 per seat.  This price is in addition to the per person cost of Winterfest.  With reserved seats your group is guaranteed seating in the designated section upon arrival in the arena.  All other seats in the arena are general admission seating and are available on a first come first served basis upon arrival at the arena.

Q. What are the deadlines for registering?

A. A $200.00 per room deposit is required to begin your registration process.  Please try to make this deposit by December 13, 2019. We understand that the number of rooms you initially register for is an estimate and that the actual number of rooms may be adjusted until February 7, 2020 which is the final day to drop or add rooms.  The deposit amount will be applied to your total charges. Registrations are accepted as long as space is available.

Q. Should I expect to receive any correspondence from CSA after I submit my registration form and deposit?

A. Yes. Once you have submitted your registration form and paid your $200.00 per room deposit for housing or purchased tickets you will receive a letter or e-mail from CSA confirming that we have received your payment and registration information.  This correspondence will instruct you as to your next step in the registration process.

Q.  What other information or correspondence should I expect to receive from CSA?

A.  After you have submitted your registration and paid your deposit you must submit a room list for your group detailing who is staying in each room. Please submit your room list online at: Based upon the room list information you submit CSA sets up an account for your group and calculates your balance due.  CSA will send you a “Balance Due Letter” after the February 7, 2020 deadline for adding or dropping rooms.  You may update your room list and make payments on your account at any time before the February 7, 2020 deadline. 

Q. When do I find out what hotel my group has been assigned to?

A. CSA will send your “Housing Assignment Letter” approximately two weeks prior to your arrival.

Q.  May I request a particular hotel or location for my group?

A.  Yes.  All groups are assigned in chronological order based on the date of receipt of the $200.00 deposit and registration form.  CSA will make the best effort to accommodate requests when your group is assigned.  Not all hotels are used every year and it is possible that a particular hotel that is requested may not be used this year.

Q.  What methods of payment are acceptable?

A.  Payment must be made by church check.  In addition, church credit cards are accepted if you pay online. Personal checks or credit cards are not accepted because of the tax exempt nature of the Winterfest events.

Q.  When and where does my group register?

A.  Registration for Smoky Mountain Winterfest begins at 10:00 a.m. Friday morning March 13, 2020.  There are two registration locations.  The primary registration site is at the arena where the event is held and this site is open from 10:00 a.m. until 7:00 p.m. This is located in the lower level ticket office at the Thompson-Boling Arena.  A second registration site will operate in Sevierville, TN from 10:00 a.m. until 4:00 p.m. at the Nascar Speedpark next to the Tanger Outlets Mall. If your group arrives after 4:00 p.m. then you will need to proceed to the arena to register.  Also for your convenience registration will be set up Thursday evening from 7:00 p.m. until 10:00 p.m., at the Nascar Speedpark next to the Tanger Outlets Mall, for those groups arriving on Thursday.

Q.  Will you mail my group’s tickets to Winterfest prior to the event?

A.  No.  Your tickets to the event will be available only at registration.

Contact CSA

Convention Services Associates
P.O. Box 9445
Knoxville, TN 37940

Email CSA

(865) 428-5787 phone
(865) 428-0166 fax